Let us worry about your technology and you can run your business.

OUR TERMS AND CONDITIONS

This website is operated by Premiere Technology Group, Inc. Throughout the site, the terms “we”, “us” and “our” refer to PTG.

PTG offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, invoice, or email.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, or use any services, or make any type of purchase from PTG. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to our website shall also be subject to the Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Any purchases that you wish to make will be emailed or an invoice will be send to you via email along with a hyperlink payment that is managed with our merchant services, by paying on the invoice, you acknowledge and are agreeing to be bound by these terms regardless of if you have read our Terms of Service.

SECTION 1 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You also agree that anyone within your company who pays on our invoice you are given 100% authorization to act as a representative on the behalf of your company and there is no mistake that the payment is 100% legitimate and not fraudulent.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site or verbal is not accurate, complete, or current.

The material on this site or verbal is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site or verbal is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

You are not obligated to make any purchases with PTG and have the right to purchase your own equipment if you should not to agree to any quotes that we have provided to you.

SECTION 4 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively through our company. These products or services may have limited quantities and are subject to repair, return or exchange only according to our Return Policy. You must request for a Return merchandise Authorization (RMA) approval for such, repair, return or exchange through PTG. To obtain an RMA approval from PTG, please email us at rma@premieretech.net. Once you have received your RMA approval. PTG will provide instruction on how to process next steps.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site, email or verbal is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5 - Order and Pricing
We may, in our sole discretion, refuse or cancel any order and limit order quantity. You agree that your order is an offer to buy the Products or services listed in your order invoice. Your payment and receipt of a confirmation constitutes an acceptance of your order invoice regardless of if there is an email not sent to you for confirmation; we are simply confirming that you have made a purchase with PTG and your order has been placed. By making any purchases with PTG and making any payment to any of our invoices you are agreeing to our terms and services. We reserve the right at any time after receiving your payment order to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid. Once we have received your payment and it is cleared though our bank, we will then place your order with our distributors, and we do not guarantee the time and availability when it will be shipped and received at our facility.

We strive to communicate accurate pricing for our Service and Product information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, we may make changes to any Product or Services offered, or to the applicable prices for any such Products or Services, at any time, without notice. The materials emailed or invoiced with respect to Products and Services may be out of date, and we make no commitment to update the materials with respect to such Products and Services.

Prices shown are in U.S. Dollars. If you are paying for your order invoice with an international form of payment, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. Currently, PTG is only accepting company check, personal check, or ACH payments.

When you would like to purchase equipment from PTG, there will be an invoice that will outline exactly what you have request for, if you agree what is written on the invoice, you will need to pay the invoice in full. Once the full payment has been received, PTG will place the order based on what was on the invoice paid. We will notify you with the order status via phone or email to let you know when we should be expecting the product in. Once the product arrives at our location, we will have your products configured, installed, tested, and allow you and your staff to validate. You and your staff are subject to report any issues that you and your staff may have within 36 hours from our departure date of installation. If nothing is reported, we will take this action as everything is at satisfactory and completed to what on our invoice statement to you and there NO RETURNS that will be granted at that time.

When you are accepting one of our project-based proposal, here what you need to do. PTG only accepts milestone project payments or in full: All milestone is paid in advance (50% of the total amount will be used to purchase 50% material and 50% labor to reach 50% completion, another 25% payment will get 25% material and 25% labor to get to the 75% completion, and the final 25% payment will get the final 25% of material and 25% of Labor to complete the project). You will receive a QuickBooks invoice, if you accept what is outline on the invoice you will click on the hyperlink for a payment. Currently, PTG is only accepting company check, personal check, or ACH payments. To proceed, the client, must make the first payment of 50% of the total amount, and with the first payment the customer agrees to all Terms and Services that is outline on our website. You as our client will provide feedback if any within 36 hours from the time of our departure of your location if you need us to come back for any issues that we did not complete based on our invoice agreement.

SECTION 6 - Shipping
The title of the purchased Products passes to you when the Product is shipped or taken to your facility to be configured, installed, and tested. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low Product availability. You acknowledge that all scheduled shipment dates are estimates only and agree that in no event will we be liable for any deadlines of events that you need to meet, loss, damage or penalty resulting from any delay in shipment or delivery.

If your products are not intended for shipping from our facility and it is agreed that PTG is needed to bring you the product to your facility to configure, installed and tested at your location, you will be notified of our schedule date via email or phone, or you will see our staff at your location sites and it will make our staff member noticeable that we are present and making our deliverables. We will have your products configured, installed, tested and allow you and your staff to validate. You and your staff are subject to report any issues that you and your staff may have within 24 hours from our departure date of installation. If nothing is reported, we will take this action as everything is at satisfactory and completed to what our agreement and invoice statement.

SECTION 7 - Returns and Refunds Policy
Unopened Products: Any unopened Products purchased directly from PTG may be returned for a refund subject to the following conditions.

Items must be returned within 3 days of date stamped of purchase

A. You must request for an RMA request within the 3 days grace period. In order to obtain an RMA approval from PTG, please email us at rma@premieretech.net. Once you have received your RMA approval. PTG will provide instruction on how to process next steps.

25% restocking fee will be applied based on invoice totals.
10% Processing fee will be applied based on invoice totals.
100% the responsibility of the customer for all shipping and handling fee are subject to weight, dimensions, and destination back to the manufacture.

There are NO REFUNDS on any special-order item and or if the item is damaged, abused, missing any accessories, or missing any original packaging.

Return Shipping Labels
All items regardless of the item being under warranty or not will require a return merchandise authorization (RMA) approval by PTG. All claims must go through PTG for repairs or warranty. This service is NOT a Free service, and as a customer to PTG, you have the right to render your own services. If you are trying to render your own services directly with the manufacturer, the manufacturer doesn’t deal with direct end-users. If you are planning to render services through a third party authorized dealer, that is a choice you can seek those services at your own risk and discretion.

Defective Products purchased directly from PTG may be returned ONLY for repair or exchanged for the exact replacement by requesting for an RMA approval. It is the customer responsibility to keep the original packaging as it was shipped to you. This includes all mounting hardware, power, accessories, and screws. The item must look new and not abused, not tampered, or physically damaged in any way in order to have the item shipped back to the manufacturer. Any indication of abused, tampering, or physically damaged in any way the manufacturer will deem the item not covered under warranty. Please email us at rma@premieretech.net. Once you have received your RMA approval. PTG will provide instruction on how to process next steps.

For all defective item that are still cover under the warranty period, the item will be processed to the manufacture to allow the manufacture to determine if the item is covered under warranty.

If the manufacture deem that the item is not eligible for replacement, and the manufacture provides the customer an option for repairs or replacement the item, these options will be transferred as an option to the customer. It is up to the customer at that time to decide what option do they want to do. Customer will have to email us back with an approval or deny any repairs. Any repairs approved by the customer for any repairs must be paid in full in advance. PTG does not guarantee the amount of time the manufacture takes to repair or the replacement of any item.

There will be a $50.00 fee for processing and $75 fee for handling per each device if you would like PTG to help assist you in processing your request to the manufacturer. You must first obtain a return merchandise authorization (RMA) approval before shipping any items to PTG shipping address. It is the customer responsibility to include a company check for the processing and handling fee for each item, a return shipping label for each item, a copy of your approved return merchandise authorization email that was sent to you, and a copy of your purchase invoice for each item.

In order to obtain an RMA approval from PTG, please email us at rma@premieretech.net. Once you have received your RMA approval. PTG will provide instruction on how to process next steps.

Customers is responsible for all shipping costs, including packaging, handling and related insurance costs and fees. Customer is 100% responsible to protect all items before shipping any items to PTG with their choice of shipping company. If the item is not protected and it is damaged because the negligent of the customer wrongdoing, the item will be returned to the customer. It is not PTG responsibility if any items are received damage during shipping in transit. Any physically damage cause during shipping in transit to PTG will not be held responsible of any act towards PTG behalf. PTG will contact the customer via email along with photos to let the customer know how PTG has received the package. The item will be returned and shipped back to the customer along with a documentation that will also be provided to their shipping company that the item was missed-packaged by the customer.

It is not PTG expense or responsibility if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the invoice. If the product needs to be shipped back to PTG for any reason, please contact PTG for an RMA at info@premieretech.net. Once you have received your authorization approval, PTG will provide instruction how to process next steps.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CUSTOMER ASSUMES ALL RISK OF LOSS IN CONNECTION WITH THE SHIPMENT FROM AND TO THE RETURNED GOODS.

Any item shipped to our shipping address without an RMA approval and without a company check will not be processed. If the customer is wanting PTG to return the item, there will be a handling fee of $75 per item and a shipping label must be provided by the customer.

All items left unprocessed for 3 months will be considered abandon and surrender by the customer. It is NOT the responsibility of PTG to remind the customer for any items left at our facility. By shipping any items to PTG and left abandon does not mean you will get a REFUND for any purchases you have made with PTG. This will be the negligent of the customer to assume that they will get a refund by shipping any items to PTG shipping address. PTG DOES NOT PROVIDE OR GIVE REFUNDS FOR ANY ITEMS SEND TO OUR SHIPPING ADDRESS.

For any products that are under warranty and eligible for return for replacement of the same exact item, please contact PTG for an RMA approval at rma@premieretech.net. Once you have received your authorization approval from PTG, it is the customer responsibility to ship the item back to PTG shipping address and provide a return shipping label back to their address. This expense is 100% the responsibility of the customer. The customer responsibility to insure all goods that are shipped and return to their own address. Any damages caused by the shipping company in transit, it is the customer responsibility and NOT PTG.

If the item is returned and not defective or an incorrect product or where the product does match our records, the product will be returned to the customer at their expense. There is no customer walk ins to our facility for any and all transactions.

Shipping Address:
Premiere Technology Group
Attn: Repairs Processing
1613 Chelsea Rd. Suite 827
San Marino, Ca 91108
RMA Approval #:

Our Professional Services and Labor are not eligible for refunds or returns.

Our Cloud Service of Software - Premiere Technology Group, Inc. (PTG) offer our clients cloud-based software that you can obtain on your own. As part of our services, we can offer the same offering pricing that are found at the manufacture website. If you agree to purchase our software, you will also agree that you will be enrolled onto our managed services for 12 months “ProCare” services, no signature is required, just a verbal approval is needed. PTG offers different tiers of managed services to our client. If you are not 100% satisfied with our software subscriptions, please contact us via email at itsupport@premieretech.net within 3 days of your purchase to receive a refund. Your refund will be subject to a processing charge of 50% of the total invoices of 12 months of service (calculated at the Monthly or Yearly Subscription rate), whichever is greater.

Refunds requested more than 3 days after your initial purchase date will not be issued. All refunds at that time will be subject to a processing charge of 80% of the total invoices of 12 months of service (calculated at the Monthly or Yearly Subscription rate), whichever is greater.

If you are issued a refund, PTG will issue a check mail out to the address provided. PTG will also email you within 72 hours upon us notifying you. After receiving your refund, you agree to uninstall and/or stop the software subscription product(s) for which you no longer possess a valid license for. PTG reserves the right to disable all Account, product keys, vouchers and/or serial numbers issued for the refunded products.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made with PTG.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 9 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or verbal or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order and an invoice was submitted for your payment).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website or verbal, should be taken to indicate that all information in the Service or on any related website or verbal has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall PTG, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless PTG and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce-ability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. All payments must be current to request to terminate our Service and approved by us. You also agree that our Service has a minimal of one year Service term and must be paid in full to terminate any verbal or written Agreement. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our product or Service.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site, invoices, verbal or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 –ATTORNEY’S FEE
In the event that any action, suit or other proceeding is instituted to remedy, prevent or obtain relief from a breach of this agreement, or arising out of a breach of this agreement, PTG will shall recover 100% such party’s actual attorneys’ fees and other fees incurred in each and every such action, suit or other proceeding, including any and all appeals or petitions therefrom.

CHOICE OF LAW AND FORUM

This agreement is made and entered into the State of California; therefore, these agreements and all its amendments, additions and modifications thereto shall be governed and construed and interpreted in accordance with California law. Buyer further acknowledges and agrees that any lawsuit filed with respect to any dispute arising under this agreement will be filed in a court of competent jurisdiction in Los Angeles, Los Angeles County, California.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@premieretech.net

SECTION 21 – NO CUSTOMER WALK-IN
Premiere Technology Group does not allow any customers to do any walk-ins.